The Emergency Room
This past Sunday afternoon, my family was having a quiet day at home. The kids were doing some crafts in the basement, me on my iPad and my husband watching college football. Then, the phone rang. Everything was immediately thrown into high gear and the day, the week, took on a completely different tone.
“…..37 pieces of paper outlining after care, recap of hospital care, cardiology instructions, primary care instructions, prescriptions, HIPPA docs, hospital marketing materials plus three separate visits from registration with mandated Medicare notifications requiring signature.”
My mother-in-law was heading to the Emergency Room. Unrelenting palpitations, dizzy bordering on fainting and scared. Scared for herself and scared for her husband, to whom she the sole caregiver. As she scrambled to keep it together to get out the door with all the necessary personal items, insurance and medical information, she was already overwhelmed.
The following 24 hours resulted in a shock to the heart, a stress test and two echos for my mother-in-law. For my father-in-law, it was simply a period of confusion.
The cherry on top was the 37 pieces of paper outlining after care, recap of hospital care, cardiology instructions, primary care instructions, prescriptions, HIPPA docs, hospital marketing materials plus three separate visits from registration with mandated Medicare notifications requiring her signature. I don’t care how old you are, when you are on the receiving end of a speech about insurance rules and regulations followed by a demand for signature indicating you understand, your stress levels spike.
It played in my head over and over, “how does any senior get through a health event without support?” My in-laws are lucky enough to have family that is local, as well as accessible – not all family members have the luxury of dropping everything for a 24 hour period of time however close they may be.
Everyone wishes that their loved one can concentrate on recuperation during a health event – not drown in the stress of finance, Medicare and claims. Today, my mother-in-law is at home & focusing on her well being with the peace of mind that the mountain of paperwork is well in hand. Nothing is going to fall through the cracks.
One of the many facets of Senior Checks & Balances’ role is to create peace of mind that the insurance process will be monitored and resolved efficiently. With consistent one-on-one meetings and on-call availability, you can focus on recuperation – not claim submission.
Senior Checks & Balances serves the senior community in the Greater Chicagoland area. Contact us today to discuss how we can be of service to you and your loved ones.